Frequently Asked Questions
- What are your hours?
- Do I need to make an appointment or can I walk in?
- What happens next?
- How quickly will I get cremated remains back??
- Can I bring my own urn?
- If I don't buy an urn what do the cremated remains come in?
- Can I view my loved one??
- Can I watch the cremation??
- What can be done with the cremated remains?
Death Certificate Questions
- Do I have to pay for death certificates?
- How many do I need to order?
- When will I get the death certificate?
- Do I pick them up from you? Can I have them mailed?
- Can I get my own copies?
- Our facility is open Monday – Friday from 9:00 am to 4:00 pm., however we have staff to answer calls 24 hours a day - 7 days a week.
- All arrangements can be made via email, phone or fax. If you need to come in please call to make an appointment. We want to make sure we have someone available to answer your questions without causing you to wait. We understand this is a difficult time and we want your arranger to be able to devote his or her full attention to you and your family. .
- Once your loved one is brought into our care, an arranger will contact you to email you the Docusign forms for you to complete. You do not need to print anything just fill in all the required fields, click next and electronically sign the documents in the comfort of your own home. Once the forms are completed we will send you a contract and a draft of the death certificate for you to review and sign.
How quickly will I get cremated remains back?
- Once we have a signed cremation authorization, the cremation permit has been issued, and the balance is paid in full your loved one will be ready for cremation. We will typically have cremated remains ready in about 7 business days. Please let your arranger know if you are having a Memorial Service or if you need to have remains by a specific date / time. Although we can't make any guarantees we will do everything we can to accommodate.
- Yes - You can bring in your own container. We will transfer the cremated remains for you at no charge.. We also offer a wide array of urns in our online store.
- The cremated remains come back in a black plastic temporary urn. This urn can be placed in the ground for burial, used when traveling with cremated remains or displayed to remember your loved one as well.
- Yes – We can schedule an ID Viewing for 3 people to view your loved one. ID viewings fees are $195.00 for a 15 minute viewing
- Arrangements can be made through the Cremation Authorization Form for relatives or representatives of the deceased to witness the cremation. The fee for a Witness Cremation is $375
- With cremation, your options are numerous. The cremains can be interred in a cemetery plot, i.e., earth burial, retained by a family member, usually in an urn, scattered on private property, or at a place that was significant to the deceased. (It would always be advisable to check for local regulations regarding scattering in a public place.) Cremation is just one step in the commemorative process -- the preparation of the human remains for memorialization. Today, there are many different types of memorial options from which to choose. Memorialization is a time honored tradition that has been practiced for centuries. A memorial serves as a tribute to a life lived and provides a focal point for remembrance, as well as a record for future generations. The type of memorial you choose is a personal decision. The limit is set only by your imagination.
Death Certificate Answers
- Yes. You will receive one free copy for Social Security with the purchase of a certified copy and it will be marked 'For Government Use Only'. Certified copies are $25 per copy.
- It really depends on your specific situation. Places that will require a certified copy will include Insurance, Retirement, 401K, IRA, stocks, etc. It is also possible that banks, the DMV and utility companies will want to see a certified copy and they may make a photocopy for their records and then return the original to you. It is always best to call the company directly if you have any questions. You can always call and order more if you need to so please don't feel like you need to order a lot at first.
- Certified copies of the death certificate are issued by the Maricopa County Office of Vital Records and then sent to us. They will be ready for you in 7-10 days.
- Yes - We will call you as soon as they are available for you to pick them up at our office. Death certificates can be mailed for a fee of $25.
- Yes, you can get certified copies directly from the Office of Vital Records. You can order copies from the County office for up to a year after the date of death. The State Office can provide them at any time. Make sure to bring a state issued ID and paperwork showing relationship to the deceased (ie; marriage license, birth certificate, POA paperwork, etc.)
Maricopa County Office of Vital Records
3221 N 16th St. Ste 101
Phoenix, AZ 85016
Arizona State Office of Vital Records
1818 W. Adams St.
Phoenix, AZ 85007